FAQ

Describe your roller, your wheel or your part: dimensions, current material, target hardness and operating conditions. Fill out the form on the page Contact Us, attach a drawing or a photo, or call us at 450 664-4000 (toll-free 1 800 361-5588). The more you describe the application, the more precise our recommendation.

Yes. You can send us a drawing, a dimensioned sketch or a physical sample. For cast polyurethane parts, a sample or a drawing speeds up manufacturing and the validation of hardness and dimensions.

As a guideline, in business days (excluding rush jobs):

Yes. We offer rush service to limit downtime, with pickup in Laval and in the Montreal area. Call us at 450 664-4000 to confirm the lead time for your situation.

Yes, pickup and return in Laval and in the Montreal area. For Ontario and the Maritimes, we arrange transport or shipping, with custom shipping crates as needed.

Quebec, Ontario, New Brunswick and Nova Scotia.

Goods receiving Monday to Thursday from 7 a.m. to 4 p.m., and Friday from 7 a.m. to 12 p.m. (Eastern time). Address: 4485 Des Industries, Laval, Quebec H7C 1A1.

Fill out our account application form (bilingual — fill it out online or print it) and return it completed and signed by email to info@soremag.com (accounting) or with your first order. Payment is by

All warranty details are set out in our terms and conditions and on your quote. Every roller or part is also inspected before shipping (material, hardness, dimensions, runout).

We accept

The choice depends on abrasion, load, chemistry and temperature. See our Material Selection Guide.

Those are symptoms of wear or of adjustment. See our page Troubleshooting.

Details on the page Roller Covering (capacity up to

Yes, in hot cast polyurethane: bushings, bearings, bumpers, wear plates, scrapers, gears and parts made to drawing, from less than 1 g to more than 2,500 lb. Rubber, for its part, is used to cover your rollers and wheels on a metal core.

Yes: diamond, chevron, herringbone, spiral, circumferential, air release at the nip, micro-groove and more. We choose the pattern, the land-to-groove ratio, the angle and the groove bottom according to the function (traction, squeezing, air or water release, wrinkle prevention). See the page Grooved Rollers.

Yes. We cover, spiral groove and balance contact rollers — hardness sets how aggressive the cut is. See the page Sander Rollers.

Yes, as an OEM replacement or as a refurbishment. See the page Pre-stretch rollers.

Polyurethane with an

Yes, through reverse engineering : from a sample (even a worn one), we take the dimensions, we analyze the failure and we can propose an improvement in material, hardness or profile.

Packaging, pulp & paper, printing, corrugated, textiles, wood, steel & metals, conveyors, food processing, industrial manufacturing — and many more. See Other Industries : what the part does matters more than the name of the sector.