Covering & manufacturing · rubber and polyurethane · Quebec450 664-4000·1 800 361-5588·EN|FR
Camion Soremag (rideau « SOREMAG — Caoutchouc · Polyuréthane ») sur l'autoroute
Services · Urgence & logistique

Emergency 24/7 and logistics

A line that is down costs money by the minute. In an emergency, we can resurface a roller in 24 hours and recover it in 7 business days or less — with pickup, delivery and shipping crates to coordinate the whole thing.

When every hour of downtime counts

Soremag handles emergencies as a priority to get your production running again as fast as possible. Depending on the condition of the roller, we take the fastest route: a simple resurfacing when the cover allows it, or a complete recovering to like-new condition.

24/7

Emergency service

Available at any time for production downtime.

24 hrs

Resurfacing

Grinding / re-rounding possible in 24 hours.

≤ 7 days

Full recovering

Complete recovering in 7 business days or less.

Lead times depend on the type of cover, the hardness, the dimensions and the condition of the roller; they are confirmed case by case.

Emergency and logistics, end to end

We get production running again — and we handle the transportation.

24/7 Emergency

Downtime cannot wait. We prioritize your roller and we take the fastest route based on its condition.

  • Emergency service available 24/7
  • Resurfacing (grinding) possible in 24 hours
  • Full recovering in 7 business days or less
  • Fast assessment and a confirmed lead time as soon as we take the roller in

Pickup and delivery

We coordinate the transportation of your rollers so you avoid the handling and save time on the emergency.

  • Pickup and delivery in Laval and Montreal
  • Service in Quebec, Ontario and the Maritimes
  • Transportation coordinated with the work to reduce downtime
  • We pick up the worn roller and return the refurbished part
Caisson de transport en bois sur mesure fabriqué par Soremag pour protéger un rouleau recouvert

Shipping crate fabrication

A covered roller is vulnerable in transit. We build custom wood crates to protect it all the way to destination.

  • Custom wooden shipping crates
  • Protection for the covered surface, the journals and the ends
  • Sized to the diameter, the length and the weight of the roller
  • For shipping as well as storage

Why Soremag in an emergency

Everything in one place — fewer middlemen, less lead time.

Real responsiveness

Resurfacing in 24 hours, recovering in 7 business days or less: we build the schedule around your downtime.

Integrated logistics

Pickup, delivery and shipping crates all handled by us — you deal with a single contact.

Everything under one roof

Diagnosis, metal work, covering, grinding and finishing in-house: no time lost between shops.

How an emergency job runs

From the call to the return of the refurbished roller.

1

Emergency call

You reach us; we assess the situation and how urgent it is.

2

Lead time confirmed & pickup

We confirm the route (resurfacing in 24 hours or recovering in ≤ 7 days) and we pick up the roller.

3

Priority work

Precision Roller Grinding or complete recovering, with quality control before shipping.

4

Crate & delivery

Packed in a wooden crate if needed, then fast delivery to your plant.

Area served

Where we pick up, deliver and go on site.

LavalGreater MontrealQuebecOntarioNew BrunswickNova Scotia

With our own truck, we

pick up and deliver ourselves within a 150 km radius
(Laval, Greater Montreal, Quebec and the surrounding area). For a site farther out, we
arrange the transportation
for you — contact us. Need work on your site rather than in the shop? See the on-site technical service.

Questions about emergency service and logistics

What lead times do you offer in an emergency? +

In a 24/7 emergency, a resurfacing (grinding) can be done in 24 hours, and a full recovering in 7 business days or less depending on the case. Exact lead times depend on the type of cover, the hardness, the dimensions and the condition of the roller.

Do you offer pickup and delivery? +

Yes. Pickup and delivery in Laval and Montreal, with service in Quebec, Ontario and the Maritimes. Transportation can be coordinated with the work to reduce your downtime.

Do you build shipping crates for rollers? +

Yes. We build custom wooden shipping crates to protect your rollers — covered surface, journals and ends — during shipping and storage.

How do I start an emergency job? +

Call us directly at 1 800 361-5588. We assess the situation, confirm a realistic lead time and arrange pickup of the roller.

Do you come to our plant, or do we bring the roller in? +

Both work. We can pick up the roller, or come to your plant for the diagnosis and the measurements — see the on-site technical service.

Line down? Call now.

We assess your emergency, confirm the lead time and arrange the pickup — to get your production running again as fast as possible.

➔ Emergency: 1 800 361-5588